Whether you’ve never flown in a private jet or it’s the only way you travel, it’s important to be informed about your jet charter broker and the way they do business. Not all brokers are created equal, so don’t hesitate to share your thoughts to get the most from your flight arrangements.
Before booking your next private flight, make sure you ask your jet charter broker these five questions for a better experience from boarding to landing:
1. How long has your company been in business?
As a general rule, choosing a private jet charter broker that has a solid track record and long tenure in the industry are good quality indicators. You want to deal with a company you can trust, so choosing one that knows the industry well and has the longevity to prove it can help you avoid potentially bad experiences.
In addition, you can do a little research of the company online to learn more about them. For example, their About Us page may contain helpful information, such as how long they’ve been in business, where they’re located, how much experience they have, and whether they’ve won any awards.
However, keep in mind that our digital age has made it easy for just about anyone to forge a positive online presence. Looking at a website alone isn’t enough to tell you about their reputation, so look for other quality signals, such as customer reviews, BBB complaints, and group associations.
2. What experience and industry accreditations do you have?
The private jet industry isn’t regulated like commercial flight, but many companies will voluntarily become part of organizations or gain accreditations to boost their credibility. Argus Certified Broker and Wyvern Broker are two such opportunities that certify charter companies who meet high standards.
Also, being part of industry organizations like EBAA, NBAA, and BACA can indicate a company’s attention to their image. These are major testaments to their standards and code of conduct, and help them boost their accountability to their customers.
3. How can I trust that my chosen aircraft is safe?
The charter broker doesn’t own the aircraft they book for you, nor do they employ the crew responsible for your safety. However, a reputable broker should be knowledgeable about the companies they do business with, including their commitment to safety. They do their own due diligence to work only with reputable operators, and hold each one to a high standard. But most importantly, your broker should be able to explain their vetting process and safety policy to you.
4. What do your customers have to say about their experience?
Customer reviews and testimonials can be powerful tools that help you gauge a company’s credibility and performance. Private jet companies know this and proactively collect feedback from their customers to share with future fliers. Therefore, it’s entirely acceptable for you to ask for this form of “social proof.”
Also, you can usually scout out reviews online that can give you unbiased customer perspectives.
5. What’s included in the price?
Amenities and services can vary by jet charter broker, and even by the aircraft itself. It’s a good practice to never assume that something is or isn’t included, and instead direct your specific questions to your broker.
When your jet charter broker gives you quotes for your flight, you should ask if it includes taxes, fees, catering costs, and any other expense. There are some charter companies who want to win your business and will provide you with a lower initial quote, then start tacking on extra fees that drive up the final cost.
Ideally, they’ll give you a bottom line total from the start, but you should get in the habit of asking.
However, there is one charge that isn’t likely to be revealed until later: de-icing costs. This is because it’s impossible to predict the need to de-ice beforehand, as the weather can change at a moment’s notice. That said, a reputable jet charter broker will mention the possibility for this fee during your conversation and provide you with an estimate of how much it might cost. They may even be able to help you reduce de-icing fees, if necessary.
At Access Jet Group, we pride ourselves on being transparent about our costs and how we operate. Our quotes are bottom line prices from the start and won’t hit you with surprise fees later. Our goal is to create a relationship of trust and rapport with you that will last long after your flight is over, and our clients continue to choose us again and again because they can count on us.
Got questions? We’d love to hear from you! Reach out today for a quote or professional guidance.